Frequently Asked Questions
Working with Glide
What is the best way to get in contact with you?
We offer a FREE 15-minute e-coffee meeting to get to know each other! If you’re a first time client, you can also email us or fill out the form on the ‘Contact’ page to get in touch.
Can we talk on Instagram?
While we love keeping up with you through our socials, all communications must stay professional. We can talk all things tax and business during our appointments.
How do I book a meeting with you?
Click HERE to visit our online booking diary.
Where are you located?
We are based in Applecross, WA but with the power of Zoom we service clients Australia-wide!
I’m not sure what service fits best?
Book in HERE for a free 20 minute E-coffee and let me help you decide which service will benefit you most.
How much do you charge?
Our fees depend on the service, time and complexity of the job. Click HERE to book your FREE 20-minute E-coffee to discuss with me.
Why is there a charge to reissue documents?
It takes us time to check and resend documents that you have already received and as such, we will charge for our time. To avoid this, please keep your documents in a systematic manner where you can easily access in future.
Do I need to be based in Perth to work with you?
Not at all. While our office is in Perth, we work with clients across Australia via Zoom and cloud-based platforms. Geography is never a barrier.
Do you work with larger businesses or just sole traders?
We work with businesses at every stage, from sole traders and startups through to established companies with complex group structures, trusts, and international operations. We tailor our service to match the complexity of your business.
Can you handle multi-entity or group structures?
Yes. Our senior team has extensive experience with group structures, inter-entity transactions, consolidated reporting, and multi-entity compliance.
Advisory
Why do we pay for advisory?
It is because our knowledge and expertise assist clients in adding value to their decision making process, often times, saving clients time, money and working towards a more efficient outcome.
Tax Returns
Where can I find my Tax return/ BAS/ Documents?
We will send you documents one of two ways - via email or from our online signing software, Fusesign. You’ll find both of these in your email inbox.
When do you need my tax information by?
After your tax meeting, I’ll email you to request all the necessary information to complete your tax return. You’ll need to get that information to us within two weeks for us to start the jobs. Any delays mean a delayed tax outcome!
Tax returns work on a first-come-first-serve basis
What do I bring to my tax meeting?
Just bring yourself! After your meeting, I’ll send you an email to ask for all the relevant documents we’ll need.
My partner and I both have Tax Returns to complete… Do we have to book two meetings?
Just book one meeting, we’ll have time to go through multiple tax returns.
When will I receive my Notice of Assessment?
The ATO will issue this once we have lodged your signed tax return. The ATO can take up to 14 working days when you lodge electronically through an accountant.
When do I have to pay my tax bill?
If you are an individual - Please refer to your Notice of Assessment for the payment date and amount.
If you are a company - This is generally due on the 15th of May each year, but this could vary.
How do I pay my tax bill?
If you are an individual – on your Notice of Assessment.
If you are a company – Please request the payment slip from us.
PAYG
What is a PAYG instalment?
PAYG instalment is tax on investment or business income that you “Pay As You Go.”
How is it calculated?
The ATO calculate this based on your last lodged tax return.
Do I have to pay it?
Yes, unless your business or investment circumstances have changed. Please note, you can increase or decrease the amounts to reflect your current circumstance.
How can I change my instalments?
This can be varied when the BAS is prepared. Any variation needs to be done before the BAS due date.
What happens if I over or under pay?
The difference will be adjusted when you lodge your next tax return, resulting in a payable or a refund.
ASIC
Do I have to pay ASIC fees?
Yes, every company must pay this annually to ensure the company stays registered. Please note that ASIC charge fines for late payments, so please be sure to make payment in a timely manner.
Are Glide and ASIC annual fees the same thing?
No, these are two separate annual payments. Our fees are to process the ASIC annual statement and to ensure the company is compliant.
Business Structure
I have business operations in multiple states. Can you help?
Absolutely. We manage compliance and reporting for clients with operations across Australia. Our cloud-based systems make interstate work seamless.
Can you assist with international tax matters?
Yes. We handle foreign income, overseas investments, tax treaties, and international structuring for clients with global operations. For complex cross-border matters, we also work with specialist international tax advisors.
Bookkeeping & Software
Do you use Xero?
Yes, we're Xero certified. We set up, manage, and train clients on Xero. We can also work with MYOB and QuickBooks.
Can I do my own bookkeeping?
Absolutely. We offer bookkeeping training to get you set up properly in Xero. If you'd rather not, we handle it for you.
How much does an accountant cost?
Our fees depend on the service, complexity, and time involved. We're transparent about pricing, you'll always know the cost before we start. Book a free intro call for a clear quote.